FAQ Page

If you receive an item that appears to have a manufacturing defect or error, please send a brief description, photo and your order number to customerservice@popspolos.com. Manufacturing defects need to be addressed within 30 days of receiving the item.

Size guides have been provided on each product listing.

Our warehouse has 1-3 business days to ship process and pack your order prior to shipping. Once your package is shipped, you will receive an email notice with tracking details. If you do not get an order confirmation or shipping notice please check your spam folder and/or text messages. Orders placed using only a phone number will not receive shipping notices.

Please note the estimates at check out are provided by the shipping carriers and do not reflect the 1-3 day processing time our warehouse has to process and pack your order. If an item is estimated to have 1 day shipping that only reflects the time it is anticipated to travel to you and not the time included to process and pack.

We are not responsible for the shipping estimates provided by shipping carriers and cannot issue refunds for packages arriving late.

If your order shows delivered but you have not received the package or it appears to be lost in transit, please file a claim with the shipping carrier at https://www.usps.com/help/missing-mail.htm and send an email to customerservice@popspolos.com after you have done so.

Priority Express shipping does NOT guarantee same day processing/shipping or next day delivery.

Shipments can be combined for multiple orders, if the orders have not been packaged yet. However a shipping refund is not guaranteed when combining shipments depending on weight of the package and the original shipping method selected at checkout. If you would like to see if shipments can be combined, please email customerservice@popspolos.com with the order numbers. 

Please note: we are a small business and emails are responded to as quickly as possible, but if orders are shipped before we can get to the email there is nothing we can do.

You can access our return portal at https://www.popspolos.com/pages/returns. Customers are responsible for the return shipping label and the cost will be deducted from the refund total.

Please note: an email and order number are required to process a return. If your order was placed using only a phone number, please email customerservice@popspolos.com with the order number and item you would like to return.

We do not offer exchanges. You are welcome to return the item, if eligible, and repurchase the correct one.

Items may be returned under the following conditions:

- Return initiated within 7 days of receiving the item
- Item must be in new, unworn condition free of stains and odors
- Item must be in the original clear plastic bag that it arrived in

Items marked "Final Sale" are not eligible for returns.

Customers are responsible for the cost of return shipping, this is deducted from the refund total

Orders can be edited up until the time they ship. If you ordered something in error or need to cancel an order, please email customerservice@popspolos.com with your order number and the issue you would like help with. 

Please note, we are a small business and respond to emails as quickly as possible but if your order is shipped before we can get back to you, you will have to process a return once you receive your package.